LEGAL NOTICE & TERMS & CONDITIONS
IDEAL TRAVEL & EVENTS is a service of FONTANA TOURISME travel agencies.
164 Rue Général de Gaulle 69530- BRIGNAIS
+33 4 78 05 66 13 - idealtravel@fontana-tourisme.com
License IM069160018
NAF or APE code: 7911Z
Financial guarantee: APST -87-89 rue de la Boetie 75008 PARIS
SIRET BRIGNAIS : 339 761 694 00050
SIRET NEUVILLE : 339 761 694 00035
SIREN : 339 761 694
SAS with capital of €100,000
RCS Lyon B 339 761 694 000 50
HISCOX HA RCP insurance RCP0245595
12 Quai des Queyries CS41177 33072 Bordeaux
GENERAL CONDITIONS OF SALE for TRAVEL AGENCIES
In accordance with article R.211-14 of the French Tourism Code, travel brochures and contracts offered by travel agents to their customers must include the following conditions, as set out in articles R211-5 to R211-13 of the French Tourism Code.
GENERAL CONDITIONS OF SALE
The organizer's brochure, quotation, proposal and program constitute the prior information referred to in article R211-7 of the French Tourism Code. In the absence of a brochure, quotation, program or proposal, the present brochure constitutes, prior to the signature by the purchaser of the Registration Form, the prior information referred to in article R211-7 of the French Tourism Code.
Code du tourisme.
EXTRACT FROM THE TOURISM CODE.
Art.R211-5 : All offers and sales of travel or holiday services must be accompanied by appropriate documents that comply with the rules defined by the present title.
Translated with DeepL.com (free version)
Art. R211-6: Prior to the conclusion of the contract and on the basis of a written medium, bearing his company name, address and indication of his administrative authorization to practice, the seller must communicate to the consumer information on prices, dates and other constituent elements of the services provided on the occasion of the trip or stay such as:
1) The destination, means, characteristics and categories of transport used;
2) The type of accommodation, its location, its level of comfort and its main features, its certification and its tourist classification in accordance with
regulations or customs of the host country;
3) Meals provided;
4) A description of the itinerary in the case of a tour;
5) Administrative and health formalities to be completed, particularly when crossing borders, and the time required to complete them;
6) Visits, excursions and other services included in the package
included in the package or available at extra cost;
7) The minimum or maximum group size required for the
the trip or stay, and, if the trip or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the trip or stay; this date may not be less than twenty-one days before departure;
8) The amount or percentage of the price to be paid as a deposit on conclusion of the contract, and the schedule for payment of the balance;
9) The terms and conditions of price revision as provided for in the contract in application of article R.211-10;
10) Contractual cancellation conditions
11) Cancellation conditions defined in articles R.211-11, R.211-12 and R211-13 below;
12) Details of the risks covered and the amount of cover taken out under the insurance contract covering the consequences of travel agencies' professional civil liability.
13) Information concerning the optional purchase of an insurance policy covering the consequences of
of certain cases of cancellation, or an assistance contract covering certain specific risks, notably repatriation costs in the event of accident or illness.
Art. R211-7: Prior information provided to the consumer is binding on the seller, unless the seller has expressly reserved the right to modify certain elements of the information. In this case, the seller must clearly indicate the extent to which this modification may be made and on which elements. In any event, modifications to the prior information must be communicated to the consumer in writing before the contract is concluded.
Article R211-8: The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer, and signed by both parties. It must include the following clauses:
1) The name and address of the seller, his guarantor and insurer, and the name and address of the organizer;
2) The destination or destinations of the trip and, in the case
of a split holiday, the different periods and their dates;
3) The means, characteristics and categories of transport used, and the dates, times and places of departure and return;
4) The type of accommodation, its location, level of comfort and main features, and its tourist classification under the regulations or customs of the host country;
5) The number of meals provided;
6) Itinerary in the case of a tour;
7) Visits, excursions or other services included in the total price of the trip or stay;
8) The total price of the services invoiced, as well as an indication of any revision of this invoicing pursuant to the provisions of article R211-10 below;
9) An indication, where applicable, of any fees or taxes relating to certain services, such as landing, disembarkation or embarkation taxes in ports and airports, or tourist taxes, when these are not included in the price of the service(s) provided;
10) The schedule and terms of payment of the price; in no case may payment be less than 30% of the price of the trip or stay and must be made upon delivery of the documents required to complete the trip or stay;
11) Any special conditions requested by the buyer and accepted by the seller;
12) The conditions under which the purchaser may lodge a complaint with the vendor for non-performance or improper performance of the contract, a complaint which must be sent as soon as possible, by registered letter if necessary, to the travel organizer and service provider concerned;
13) The deadline for informing the purchaser in the event of cancellation of the trip or holiday by the seller, where the trip or holiday is subject to a minimum number of participants, in accordance with the provisions of 7° of article R211-6 above;
14) Contractual cancellation conditions;
15) The cancellation conditions set out in articles R211-11, R211-12 and R211-13 below;
16) Details of the risks covered and the amount of guarantees under the insurance contract covering the consequences of the seller's professional civil liability;
17) Information concerning the insurance contract covering the consequences of certain cases of cancellation taken out by the buyer (policy number and name of insurer), as well as information concerning the assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness; in this case, the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded;
18) The deadline for informing the seller in the event of transfer of the contract by the buyer;
19) A commitment to provide the buyer, in writing, at least 10 days before the planned date of departure, with the following information: the name, address and telephone number of the seller's local representative or, failing this, the names, addresses and telephone numbers of local organizations likely to be able to help the consumer in the event of difficulty, or, failing this, the telephone number for urgent contact with the seller;
20) The cancellation clause and the right to reimbursement without penalty of sums paid by the buyer in the event of failure to comply with the obligation to provide information set out in 14§ of article R. 211-6.
Art. R211-9: The purchaser may assign his contract to a transferee who fulfils the same conditions as he does for taking the trip or holiday, as long as the contract has not produced any effect. Unless otherwise stipulated, the assignee must inform the seller of his decision by registered letter with acknowledgement of receipt no later than seven days before the start of the trip. In the case of a cruise, this period is extended to fifteen days. Under no circumstances is this transfer subject to the seller's prior authorization.
Art. R211-10: When the contract includes the express possibility of revising the price, within the limits stipulated in article L.211-13, it must mention the precise methods for calculating price variations, both upwards and downwards, and in particular the amount of transport costs and related taxes; the currency or currencies which may have an impact on the price of the trip or stay, the portion of the price to which the variation applies, the exchange rate of the currency or currencies used as a reference when establishing the price appearing in the contract.
Art. R211-11: When, before the buyer's departure, the seller is obliged to make a change to one of the essential elements of the contract, such as a significant increase in price, and when he fails to comply with the obligation to provide the information referred to in 14§ of article R. 211-6, the buyer may, without prejudice to any claims for compensation for damage suffered, and after having been informed by the seller by registered letter with acknowledgement of receipt :
- either cancel the contract and obtain immediate reimbursement of the sums paid, without penalty ;
- or accept the modification or substitute trip proposed by the seller; an amendment to the contract specifying the modifications made is then signed by the parties; any price reduction is deducted from any sums still owed by the buyer and, if the payment made by the latter exceeds the price of the modified service, the excess must be returned to him before the date of his departure.
Art. R211-12: In the case provided for in article L.211-15, when the seller cancels the trip or holiday before the buyer's departure, he must inform the buyer by registered letter with acknowledgement of receipt; the buyer, without prejudice to any recourse for compensation for any damage suffered, obtains from the seller the immediate reimbursement, without penalty, of the sums paid; in this case, the buyer receives compensation at least equal to the penalty he would have incurred if the cancellation had not been made.
Art. R211-13: When, after the buyer's departure, the seller is unable to provide a preponderant part of the services provided for in the contract, representing a non-negligible percentage of the price paid by the buyer, the seller must immediately take the following steps, without prejudice to any claims for compensation for damage suffered:
- either offer services to replace those provided, possibly at an additional cost; if the services accepted by the buyer are of inferior quality, the seller must reimburse the buyer for the difference in price upon his return;
- or, if the seller is unable to offer any replacement services or if these are refused by the purchaser for valid reasons, provide the purchaser, at no extra cost, with tickets for the return journey to the place of departure or to another place accepted by both parties, under conditions that can be deemed equivalent. The provisions of the present article are applicable in the event of non-compliance with the obligation set out in article R. 211-6, 14§.
PECIAL CONDITIONS OF SALE
PRICES : Prices are per person. They have been established according to the economic conditions in force on 23/05/2023; IDEAL TRAVEL FONTANA TOURISME reserves the right to revise these prices within the legal limits defined in article 19 of the law of July 13, 1992 in the following cases:
a) Increase in the cost of transport, notably linked to changes in the price of fuel and the Euro / U.S. dollar exchange rate.
b) Increases in fees and taxes relating to the services offered, in particular airport taxes, which may be increased without notice up to 30 days prior to departure.
c) Variations in the exchange rates of currencies used to calculate land services.
Services included in the indicated price are detailed in: THIS PRICE INCLUDES
Services not included in the indicated price are detailed in: THIS PRICE DOES NOT INCLUDE
INSURANCE: The prices shown do not include LUGGAGE or REPAIR INSURANCE, nor CANCELLATION INSURANCE.
An offer can be made on request and added to the price. DEPOSIT: A deposit of 30% is required on registration for each trip, on receipt of the registration form.
The balance is due 30 days before departure. CANCELLATION BY THE CLIENT: Cancellation charges will be detailed on the quotation. For all cases covered by insurance, a deductible of 45 € per person will be retained.
Cancellation fees in the event of Complete Group Cancellation: + 60 days before departure: fixed fee of €200/group
Between 60 and 30 days: 25% of the total cost of the trip
Between 29 and 15 days: 50% of the total cost of the trip
Between 14 and 5 days: 75% of the total cost of the trip
Less than 4 days: 100% of the total cost of the trip
More restrictive special and particular conditions may be required depending on the specific nature of the services booked by the group. (Details given at time of order).
Cancellation fees in the event of Partial Cancellation by the Group:
+ 30 days before departure: administration fee €30/ pers
Between 30 and 21 days: 25% of the total cost of the trip
Between 20 and 15 days: 50% of the total cost of the trip
Between 14 and 5 days: 75% of the total cost of the trip
Less than 4 days: 100% of the total cost of the trip.
CANCELLATION BY IDEAL TRAVEL / FONTANA TOURISME :
SEE Art. R211-12 of the General Terms and Conditions
In the event of compulsory cancellation, justified by circumstances of force majeure or for reasons relating to the safety of the traveler, regardless of the type of trip.
the customer will be reimbursed all sums paid, but will not be entitled to any compensation.
MODIFICATION OF THE CONTRACT DUE TO THIRD PARTIES, EXTERNAL EVENTS AND FORCE MAJEURE
In addition to article R211-13 of the general terms and conditions of sale, in the event of one or more external events and their consequences, such as earthquakes, cyclones, tornadoes, wars, attacks, government requisitions, strikes or any other factor making it impossible to provide one or more of the services stipulated in the contract, law no. 92-645 of July 13 1992, title VII on liability, article 23, applies. "Any natural or legal person who engages in the operations referred to in Article 1 is automatically liable to the purchaser for the proper performance of its obligations under the contract, whether these obligations are to be performed by itself or by other service providers, without prejudice to its right of recourse against the latter. However, it may be exonerated from all or part of its liability by proving that the non-performance or improper performance of the contract is attributable either to the purchaser, or to the unforeseeable and insurmountable act of a third party unrelated to the provision of the services provided for in the contract, or to a case of force majeure." THEFT AND LOSS :
IDEAL TRAVEL FONTANA TOURISME is not responsible for theft during the trip. Valuables and money must be deposited in hotel safes. Customers are solely responsible for objects lost or forgotten in coaches, planes or hotels. It is impossible for us to search for lost or forgotten items.
PURCHASE OF ADDITIONAL SERVICES IN THE PACKAGE:
During trips, tourists are often asked by shopkeepers, guides, coach drivers or other people for various services, etc.
We would like to draw your attention to the fact that these activities are the sole responsibility of the customer, and that we cannot be held responsible in any way for the purchase of these services. Only the excursions or evenings indicated in our programs are carried out under our responsibility.
COMPLAINTS :
If a customer feels that a service is not being provided as expected, he/she must immediately notify IDEAL TRAVEL/FONTANA TOURISME. Failing this, the complaint must be sent by registered mail to IDEAL TRAVEL/FONTANA TOURISME within 15 days of the return date, giving the exact reason and precise facts.
PERSONAL DATA PROCESSING POLICY
Dear Customer,
Our agencies collect and process personal data about you.
Ideal Travel Fontana Tourisme attaches great importance to the protection of personal data and takes great care to ensure compliance with protective provisions relating to privacy and the processing of personal data.
We are committed to respecting the principles laid down by the French Data Protection Act 78-17 of January 6, 1978 and the European Regulation 2016/679 of April 27, 2016, known as the General Data Protection Regulation.
- Transparency, fairness and lawfulness in the processing and use of personal data.
- Limit the processing of personal data to precise, explicit and legitimate purposes.
- Minimize the collection and storage of personal data in relation to the purpose of processing,
- Guarantee the accuracy of personal data and allow for their deletion or rectification,
- Limit the retention of personal data,
- Ensure the security, integrity and confidentiality of personal data.
We would like to inform you of our personal data policy below, so that you can be fully informed of the processing carried out and give your consent before signing the registration form.
I. WHAT DATA IS INVOLVED?
Data is considered personal when it concerns identified or identifiable individuals.
Certain personal information is mandatory in order to carry out the stay booked.
Our agencies collect personal data such as: surname, first name, date and place of birth, nationality, passport number, postal address, e-mail address, telephone number, travel preferences, family situation, credit card number.
This collection concerns the data of all customers / travelers registered on the registration form. You guarantee the consent of all individuals registered on the contract.
II. WHAT IS THE PURPOSE OF THE DATA THAT MAY BE COLLECTED?
The data collected and processed by the agency is used for :
- the reservation and proper execution of the travel services booked,
- the accounting and financial management of orders (invoicing, payment),
- the monitoring of customer relations and the optimization of services (sending of newsletters, satisfaction surveys, management of a loyalty program, etc.),
- the carrying out of commercial and marketing operations, in particular commercial canvassing by e-mail or SMS but only for services similar to those provided,
- advertising targeting,
- the carrying out of analysis, statistics and reporting operations.
III. WHO MAY ACCESS DATA?
Our agencies are responsible for processing your personal data.
Data collected by Fontana Tourisme may be stored, processed and transferred :
- to employees whose intervention is necessary for the provision of services or the follow-up of customer relations;
- suppliers of travel services (carriers, hotels, railway companies, car rental agencies, receptives, guides, tourist sites, etc.). These suppliers are subject to compliance with current legislation and will process your data in accordance with their own privacy policies. We invite you to consult their data policies, available on their websites where applicable.
- Subcontractors appointed by the Agency (back-office, technical service providers, etc.). Service providers are subject to compliance with current legislation. They act on the instructions of our agencies and may not use data for purposes other than those mentioned in article 2.
Each of the parties responsible for processing data on behalf of Fontana Tourisme provides sufficient guarantees to meet legal and regulatory requirements.
Under no circumstances will personal data be transferred to third parties who are not involved in data processing for the purposes described herein.
Our agencies may be required to disclose information concerning your employees when obliged to do so by law, injunction or any other legal measure, in particular in the context of legal investigations into proven or suspected illegal activities.
Data will not be transferred to service providers established outside the European Union unless the travel service booked is to a country outside the European Union and the proper execution of the trip requires the data to be transferred to this local service provider established outside the EU.
When our agencies are required to communicate data to a service provider established outside the EU, they ensure that this service provider complies with appropriate and adequate protection measures.
IV. SECURITY
Fontana Tourisme undertakes to ensure the protection of personal data by implementing appropriate technical and organizational measures to prevent it from being distorted, damaged or accessed by unauthorized third parties.
They undertake to ensure that this protection is provided by any person likely to process personal data for the purposes described below.
V. DURATION OF DATA RETENTION
Data is kept strictly for the period required for the purposes for which it is processed.
VI. YOUR RIGHTS
You have the right to access, rectify, delete, oppose and port your data to our offices, which have 30 days from the date of your request to respond.
You may request a restriction on the processing of the data collected. You also have the right to withdraw your consent at any time.
You may exercise these rights at any time by contacting Fontana Tourisme:
Either by post:
Ideal Travel -Fontana Tourisme
164 Rue Général de Gaulle
69530 BRIGNAIS
Or by e-mail: idealtravel@fontana-tourisme.com
You are also reminded that any person may also lodge a complaint with a supervisory authority (CNIL) in the event of difficulties.